Your satisfaction — and your pet's wellbeing — come first. If something isn't right with your order, we're here to make it right.
Our 30-Day Guarantee
You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging and in the same condition you received them.
For health and safety reasons, opened medications, supplements and consumable products cannot be returned unless they arrived damaged or defective.
How to Start a Return
- Contact our team at 386-965-0441 with your order number
- Tell us which item(s) you’d like to return and why
- We’ll email you return instructions and the return address
- Pack the item securely and ship it back within 30 days
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery. We’ll arrange a free replacement or full refund — including shipping — at no cost to you.
Exchanges
Need a different size or product? The fastest way is to return the original item for a refund and place a new order. If you need help choosing the right product for your pet’s weight, just give us a call.
Shipping Costs
- Free standard shipping on all orders over $100
- Return shipping is the customer’s responsibility unless the item was damaged or incorrect
- We recommend a tracked service, as we can’t guarantee we’ll receive untracked returns
Need Help?
Our friendly team is always happy to help. Call 386-965-0441 or browse our FAQ for quick answers.