At The Best Dog Products, your trust is as important to us as your pet's health. This policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you shop with us or contact our team, we may collect the following:
- Contact details such as your name, email address, phone number and shipping address
- Order information, including the products you purchase and your delivery preferences
- Payment details, which are processed securely by our payment provider — we never store full card numbers
- Technical data such as your browser type, device and general location for security and analytics
How We Use Your Information
We use the information we collect to:
- Process, fulfil and deliver your orders
- Send order confirmations, shipping updates and, where you’ve opted in, product news
- Provide customer support and respond to your questions
- Improve our website, products and overall shopping experience
- Detect and prevent fraud and keep our store secure
Cookies & Tracking
Our site uses cookies to remember your cart, keep you signed in and understand how visitors use the store. You can disable non-essential cookies in your browser at any time without losing core functionality.
Sharing Your Information
We do not sell your personal information. We only share it with trusted partners who help us run our business — such as shipping carriers and payment processors — and only to the extent needed to serve you.
Data Security
We use industry-standard safeguards, including encrypted connections (SSL) and secure payment processing, to protect your data. While no method of transmission is ever 100% secure, we work continuously to keep your information safe.
Your Rights
You may request to access, correct or delete the personal information we hold about you, and you can unsubscribe from marketing emails at any time using the link in any message.
Contact Us
Questions about this policy? We’re happy to help — call us at 386-965-0441 or reach out through our help centre.